We understand that sometimes you need to return an item and we will do our best to work with you. You can return your order for any reason within the first 30 days from purchase date per the terms outlined below. We will send you a return shipping label or issue a UPS call tag to pick up the product.
All returns must meet this criteria
You can return anything within 30 days of purchase for any reason. We will send you a return shipping label or issue a UPS call tag to pick up the product. To help offset the cost that we incur from return shipping and handling we will charge a 10% restock fee.
The refund will be credited back to your credit card or paypal account that was used on the order. Any expedited shipping costs are not reimbursed.
For multi-unit orders where all of the units are returned except one unit, we will refund an amount to get the net payment equal to the full price of one unit. For example, if 2 air purifiers are purchased at a discounted price and one is returned, we will credit back the amount to get your net payment to the price of one unit.
All returns will be inspected and we reserve the right to modify the refund amount depending upon the product condition.
If your product is defective and within the warranty period, please submit a return request so we can correct the issue. We will gladly replace any defective product at our cost provided the product remains within the warranty period (10 years for v-HEPA air purifiers and 1 year for most other products) and the product has not been altered in any way and was used as described in the user's manual.
Maintenance such as replacement filters for the v-HEPA air purifiers must be performed within the recommended intervals to prevent from burning out the motor. Warranty policy only applies to the original purchaser of the product. Consumable items such as filters, washing refills, etc are not covered under the warranty program.
View our Shipping policy.